Shipping & Returns

These are the shipping rates and return policy

If you have any questions, please contact us

Shipping Rates 

United States 

- A 3 USD shipping fee applies.;

-We estimate you will receive your order within5-12 business days after departure;

-Free shipping for orders over 100 USD.

 

Returns & Exchanges

We accept regular returns and exchanges within 15 days of the order delivery date — no reason required.

If you’re not fully satisfied with your purchase or have any concerns about your package, please contact our customer service team at choccykiss@163.com with your order number or email address. Our team will respond within 24 hours and guide you through the return or exchange process.
 

Please note that Choccy Kiss is unable to cover return shipping fees. Return shipping costs are the responsibility of the customer.

 

Warranty Policy

We offer free replacement for products that arrive damaged or have manufacturing defects, within 100 days of the delivery date. Please contact us at choccykiss@163.com or via WhatsApp with photos and your order number for assistance..

 

Please Note: 
- All defects like breakage or tarnishing, are covered under this warranty — we’ll make it right with a quick, free replacement.
- It does not cover issues resulting from misuse, accidental damage, or unauthorized modifications.

We stand by the craftsmanship of our products and are always happy to help if you have any questions about your jewelry or our warranty coverage