These are the shipping rates and return policy

If you have any questions, please contact us

Shipping Rates 

United States 

- A 3 USD shipping fee applies.;

-We estimate you will receive your order within5-12 business days after departure;

-Free shipping for orders over 100 USD.

Returns & Exchanges

We accept regular returns and exchanges within 15 days of the order delivery date — no reason required.

If you’re not fully satisfied with your purchase or have any concerns about your package, please contact our customer service team at choccykiss@163.com with your order number or email address. Our team will respond within 24 hours and guide you through the return or exchange process.
 

Please note that Choccy Kiss is unable to cover return shipping fees. Return shipping costs are the responsibility of the customer.

Warranty Policy

We offer free replacement for products that arrive damaged or have manufacturing defects, within 100 days of the delivery date. Please contact us at choccykiss@163.com or via WhatsApp with photos and your order number for assistance..

Please Note: 
- All defects like breakage or tarnishing, are covered under this warranty — we’ll make it right with a quick, free replacement.
- It does not cover issues resulting from misuse, accidental damage, or unauthorized modifications.

We stand by the craftsmanship of our products and are always happy to help if you have any questions about your jewelry or our warranty coverage

Accessibility Assistance

If you have difficulty using or accessing any element of Choccy Kiss website, please feel free to contact us and we will work with you to provide the information, item, or transaction you seek through a communication method that is accessible for you consistent with applicable law (for example, through whatsapp support). 

Ongoing Effort 

Although we are proud of the efforts that we have completed and that are in-progress, Choccy Kiss views website accessibility as an ongoing effort. 

Feedback

Please contact us if you have any feedback or suggestions as to how we could improve the accessibility of this website.

Secure Shopping

At Choccy Kiss, we want to make your shopping experience easy and comfortable, so we have taken measures to guarantee all orders you place with us will be secure and safe. We use the latest in security technology to ensure your payment information stays safe, as well as maintain the utmost respect for your personal information and guarantee that we will never sell it to a third party. 

Sterling Silver

Sterling silver plated jewelry combines the timeless elegance of sterling silver with a layer of genuine precious metal, such as gold or rhodium. At Choccy Kiss, we exclusively use precious metals for our plating to ensure a high-quality, luxurious finish over the sterling silver base.

While sterling silver is a precious metal, the plating adds an extra layer of protection and beauty. To keep your jewelry looking its best, it's important to avoid exposure to harsh chemicals and moisture, as these can wear down the plating over time. If your jewelry comes into contact with water, simply dry it with a soft cloth or tissue to maintain its luster and prevent tarnishing

Freshwater Pearl 

To care for freshwater pearls, avoid contact with chemicals like perfume or hairspray. Wipe them gently with a soft cloth after each wear, and store them separately in a soft pouch to prevent scratches. Keep pearls away from heat, water, and abrasives.